I can’t see images in my Outlook email
When I open an email in Outlook, I find there’s a big red cross where images should be. How do I show the images?
Warning: This solution involves editing the Windows registry. Doing this incorrectly can damage your system. If you are not an experienced computer user, call for a computer technician.
First backup your important data and then restart your computer. Do not open Outlook.
Once your computer is running, open the registry editor by clicking Start, Run (or Find in Vista) and type regedit and click okay.
Go down the list on the left hand side of the Registry Editor screen to HKEY_CURRENT_USER click the plus on the left of the key to expand it and click the plus next to Software.
Continue down the tree by clicking the plus next to Microsoft then Office then 11.0, Outlook, Security and finally highlight OutlookSecureTempFolder.
On the right hand side of the screen you will see %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ . Note the %USERPROFILE% may be the user’s name instead.
Highlight and delete %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
Close the Registry Editor, reboot your computer and Outlook 2003 should work fine.
You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.
May 13th, 2009 at 4:26 am
FINALLY!!!! After much Web searching on my own and unsuccessful attempts by our tech department to fix the problem, the detailed information above WORKED!!!!! THANK YOU, THANK YOU, THANK YOU!
October 14th, 2009 at 9:16 pm
Incredible. That really worked. Thank you very much.
October 31st, 2009 at 3:21 am
I did not find %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ in HKEY_CURRENT_USER but in HKEY_USERS deleted %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ user was able to open outlook and see her picture. Thanks for the info I will file this away for future reference.
December 3rd, 2009 at 6:10 am
Thank you! Finally. Totally worked.
December 10th, 2009 at 7:21 pm
I have this path C:\Users\Alexandre\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLKB770\ instead of that one you told. Do I deleted anyway?
December 11th, 2009 at 4:03 am
Yes, that should be fine. Just remember to back up the settings before doing any work on your registry.
December 21st, 2009 at 5:32 am
I have the same problem, but instead of a big red X, I have a list of images on top of the email, have to open each one to see the picture, how can I see them on the email instead
December 26th, 2009 at 9:02 pm
Hi Margaret, it sounds like you are being caught out by the Outlook Express security settings.
To fix it, follow our instructions in the No photos or links in Outlook Express post.
October 11th, 2010 at 8:19 pm
hi
i cant find any file name OLK3D
Please help this issue
can’t view screenshots in outlook
February 10th, 2011 at 7:14 am
the instructions don’t line up for my regedit screen… i don’t have a plus beside security and the OutlookSecureTempFolder is on the right side and i can’t find %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D
April 20th, 2012 at 6:34 pm
What happens if i follow the instruction until choosing Security in Microsoft/Office/11.0/Outlook/security and i didn’t see OutlookSecureTempFolder as the above instruction ?