Windows update and secure webpages are not working.

June 4th, 2007 Paul Wallbank Posted in Internet Explorer, Windows XP | 2 Comments »

When I try to run Windows Update it comes up with an error page. I can’t log onto my Internet banking either.

The fact you can’t open secure sites sounds like Internet Explorer has hit a problem. If it were just Windows Update, then it would be a different fix. Secure website issues are usually due to the Windows XP cryptographic service.

Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following commands, and press ENTER after each command, you might be asked to click OK after each command

regsvr32 /u softpub.dll
regsvr32 /u wintrust.dll
regsvr32 /u initpki.dll
regsvr32 /u dssenh.dll
regsvr32 /u rsaenh.dll
regsvr32 /u gpkcsp.dll
regsvr32 /u sccbase.dll
regsvr32 /u slbcsp.dll
regsvr32 /u mssip32.dll
regsvr32 /u cryptdlg.dll
exit

Restart your computer.
Click Start, click Run, type cmd in the Open box, and then click OK.
At the command prompt, type the following commands, and press ENTER after each command:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 mssip32.dll
regsvr32 cryptdlg.dll

net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
exit

Now click on start and reboot your computer.


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    2 Responses to “Windows update and secure webpages are not working.”

    1. Neil Says:
      February 14th, 2009 at 9:40 pm

      Hey there. I’ve got the same problem with not being able to log onto secure sites but all other sites work. Namely my internet banking and hotmail and facebook. I tried the above fix and all goes well until the line (ren %systemroot%\System32\Catroot2 oldcatroot2) it gives me the response access denied, so i carried on with the last command and then restarted and tried but still won’t let me onto the sites, your response will be greatly appreciated.

    2. Paul Wallbank Says:
      February 15th, 2009 at 12:16 pm

      Hi Neil, your best bet is to start your computer in Safe Mode and run the fix.

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