I can’t see images in my Outlook email

When I open an email in Outlook, I find there’s a big red cross where images should be. How do I show the images?

Warning: This solution involves editing the Windows registry. Doing this incorrectly can damage your system. If you are not an experienced computer user, call for a computer technician.

First backup your important data and then restart your computer. Do not open Outlook.

Once your computer is running, open the registry editor by clicking Start, Run (or Find in Vista) and type regedit and click okay.

Go down the list on the left hand side of the Registry Editor screen to HKEY_CURRENT_USER click the plus on the left of the key to expand it and click the plus next to Software.

Continue down the tree by clicking the plus next to Microsoft then Office then 11.0, Outlook, Security and finally highlight OutlookSecureTempFolder.

On the right hand side of the screen you will seeĀ  %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ . Note the %USERPROFILE% may be the user’s name instead.

Highlight and delete %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\

Close the Registry Editor, reboot your computer and Outlook 2003 should work fine.

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    11 Responses to “I can’t see images in my Outlook email”

    1. FINALLY!!!! After much Web searching on my own and unsuccessful attempts by our tech department to fix the problem, the detailed information above WORKED!!!!! THANK YOU, THANK YOU, THANK YOU!

    2. Incredible. That really worked. Thank you very much.

    3. I did not find %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ in HKEY_CURRENT_USER but in HKEY_USERS deleted %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ user was able to open outlook and see her picture. Thanks for the info I will file this away for future reference.

    4. Thank you! Finally. Totally worked.

    5. I have this path C:\Users\Alexandre\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLKB770\ instead of that one you told. Do I deleted anyway?

    6. Paul Wallbank Says:

      Yes, that should be fine. Just remember to back up the settings before doing any work on your registry.

    7. I have the same problem, but instead of a big red X, I have a list of images on top of the email, have to open each one to see the picture, how can I see them on the email instead

    8. Paul Wallbank Says:

      Hi Margaret, it sounds like you are being caught out by the Outlook Express security settings.

      To fix it, follow our instructions in the No photos or links in Outlook Express post.

    9. hi

      i cant find any file name OLK3D
      Please help this issue

      can’t view screenshots in outlook

    10. the instructions don’t line up for my regedit screen… i don’t have a plus beside security and the OutlookSecureTempFolder is on the right side and i can’t find %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D

    11. What happens if i follow the instruction until choosing Security in Microsoft/Office/11.0/Outlook/security and i didn’t see OutlookSecureTempFolder as the above instruction ?

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