IT Queries: Computer problems answered

When I click on my Windows Explorer I get a new screen rather that the old one. This new screen warns me of a risk to my security level. I use PC-ciilin already. This new one appears to be a windows explorer security service and tells me I should download asoftware called “Spi Heal” and “Dr Antispy”. Is this a legitimate warning and should I download it. When I close it, my wndows explorer screen closes so I can’t use the internet. Should I get rid of it and, if so, how?

Geoff

Hi Geoff,

You’ve got a spyware infection.

The first step is to do a quick scan using an online scanning program like the XClean online scan. We’d recommend downloading it then restarting in safe mode and running the spyware scan.

Unfortunately these type of warnings usually indicate a fairly advanced infection. Once you’ve cleaned it, it might be worthwhile to run a system restore to an earlier point which will hopefully not be infected.

If you continue getting these messages, you’ll need to call your local friendly computer tech. Make sure you back up your important data as it might be best to reformat your computer.

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