IT Queries: Computer problems answered

When I start my MSN Premium email, it starts and then just hangs with the butterfly flapping its wings.

We’ve also encountered this when sending and receiving email in MSN. It appears to be a problem with the upgrade to version 9.5.

To fix this, you need to download a patch that repairs the problem.

Go the following website in MSN, if you can’t open MSN then use Internet Explorer.

http://autoupdate.msn.com/fix95upgrade.hta

Click on the box that says “Click here to fix MSN 9.5 Upgrade Issue”.

You might receive a security message asking you if you want to allow this program to run. Click Yes or Ok as the case may be.

You will receive a message informing you that the problem has been fixed.

Restart the computer.

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