IT Queries: Computer problems answered

IE cannot open my MSN Premium Mail now. I get this message: Windows cannot find “C:\Program Files\MSN\MSNCoreFiles\MSN.EXE”. Make sure you typed, etc.

Clicking on the MSN Installer [desktop] shortcut, I get a Runtime error.

The problem is the MSN.EXE file is not where the computer thinks it should be and your installer program is not working properly.

This sounds like an anti-virus or spyware detection program has identified MSN as being suspicious and has tried to remove it.

The first step is to download a new version of MSN. As a premium member you should be able to access http://membercenter.msn.com/. If you cannot access the site you’ll have to contact MSN Premium support for instructions.

Once you have downloaded it, disconnect from the Internet and disable your anti-virus software. The run the installer.

When the installer has finished, turn off the computer, reconnect the Internet and restart the system.

If the anti-virus or spyware program warns you about MSN.EXE then choose “allow” or “trust” or whichever the instruction is that tells the anti-virus program that MSN.EXE is trusted.

It may be that you have some spyware or a damaged hard drive. If that’s the case, you’ll have to contact your nearest computer tech.

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