IT Queries: Computer problems answered

I keep in touch with a friend in the U.K through Windows Live Messenger. For some reason, when connected, he can see me but I cannot see him although we can both hear each other.

It does not appear to be a fault with the Webcam as I also have Skype and have no problem with Video or Audio with that.

The fact it is working in Skype, says the problem is with Windows Live Messenger. It may well be your firewall or router is stopping some Windows Live Messenger traffic as Messenger uses different ports to Skype.

Microsoft have a knowledge base article about this on their website. It appears you need to setup a rule allowing incoming UDP traffic on all ports between 5004 through 65535.

You may have to consult your router or firewall instructions for setting up port forwarding or call a computer tech to do this for you.

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