IT Queries: Computer problems answered

Toshiba SAt A100. Finger Logger (recently replaced) still unreliable. Toshiba Technician claims its related to error message that comes up on logging on.

Carol

A program on your computer has been deleted but the computer is still looking for it on start up. To clear this, you need to use the System Configuration Utility to turn off the start up message.

The Windows System configuration utility is a very useful tool that comes with Windows 98, ME and XP. It allows you to stop programs from starting with just a tick of a box. The quickest way to open it is to click start, run and type msconfig, the Startup tab will show you what starts with the system. You should take the tick off the One Touch Application.

This however will probably not repair the problem with the finger logger. If it doesn’t you’ll need to reinstall the one touch program. The one touch application is either a keyboard or external hard drive program.

If you have a Maxtor external hard drive the One Touch program was designed to let you run a backup by simply pressing the button on the hard drive. If you do have a Maxtor external drive then re-run the software that came with it.

One touch application access is a feature many laptops come with. It’s a way of setting up the keyboard with fast short cuts for frequently used programs. It is possible your computer has come with this. To fix that, you’ll have to reinstall the software that came with the computer.

Be careful when doing this, the system disks provided by Toshiba can wipe the hard drive which will destroy all the data on it. We’d strongly suggest you call another computer tech to diagnose and repair this problem.

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