IT Queries: Computer problems answered

I have bought a webcam and can see myself clearly but not the person I am talking to. I get stripes down the screen?

The fact you can see yourself means it is a problem with the software you are using or the Internet connection. The first thing to check is if this problem is happening in other programs.

Discuss the problem with the people you are trying to talk to and try using another program to see if the problem goes away. Trillian is a popular program but you can also use Yahoo! Messenger, Skype, ICQ or any other service that supports video.

If it is still a problem, you’ll need to check with your Internet provider as certain ports or services might be blocked or your plan is too slow to support video calls.

In this case, without knowing what the software is that you’re using it’s difficult to give detailed advice.

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