Cannot connect through a wireless network

 I have a friend that update Norton 360 and now cannot access his wireless network. He can from a wired LAN NIC. I turned off the Norton 360 firewall and the Windows firewall and it could still not access the wireless network.

On the wireless network, he gets an ip and the dns information from the router, however he cannot see the wireless connection with any application. It asks him to use his VPN connection, but that never connects. The wifi connection shows up in Network Connections, but you can’t ping outside the network or go to any service on the Internet.

Has anyone seen this?

It sounds like the incorrect software’s being used for accessing the wireless network. Some wireless adapters require you use their software rather than the built in Windows wireless configuration tool.

To switch to the other software, open the Network Connections, click on the wireless connection’s properties and in the Wireless Networks tab take the tick off “Use Windows to configure my wireless network settings”.

After rebooting you should find the wireless software has changed to the manufacturers. It may be necessary to download and upgrade the latest software for that model adapter.

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