IT Queries: Computer problems answered

O.S. is XP SP2. I have a problem with Java(TM)6 update 3. When I go to some sites, I cant get in as it tells me I need to install plug ins,I download Java then it tells me my pc alrady has Java installed, I click yes to reinstall,error message internal error 2753 comes up, then fatal error during installation. Have tried to uninstall Java through add/remove programs, but get the same error message internal error 2753.

When i go to start,run,control, there is no Java showing there at all. Windows installer has started turning itself off, so I go to start,control panel, Administrative tools,services,make sure windows installer is on auto and right click on it then start. I am sorry I cannot explain it any better, hope you will understand,thank you.

Hi Desperate Nana,

The problem is with your Windows Installer function. To fix it, download and install the Windows Installer CleanUp Utility.

When you run it, it will refer to Microsoft Office. Don’t worry about this.

Once its finished, reboot and the problem should be clear.

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