IT Queries: Computer problems answered

Microsoft Word disappeared from computer & so no word files would open. Had Office 2000 premium installed but original disk packed in storage shed. Uninstalled premium and installed professional (loan from friend),although it says it has installed on hard drive it keeps asking for cd rom and even if I put the cd in I am told no program is responding.

What’s almost certainly happened is a Word add-in has caused this problem. The best thing to do is to start Microsoft Word in Safe Mode.

To do this, click Start then Run and type winword /a note there is a space before the /a. This will start Word without any macros or add-ins.

You may still be asked to insert the installation disk and you should do so to finish the process.

To disable add-ins, while in Word click the Tools menu, select Template and Addins. In the COM Add-Ins dialog box, the add-ins that are available (loaded) in Microsoft Word are listed.

To turn off a COM add-in, click to clear the COM Add-In check box, and then click OK. When you restart Microsoft Word, Word will start without loading the add-in.

Should the problem continue, you may have something autoloading with Word. Click Start, Run and type “C:\Program Files\Microsoft Office\Office\Startup”, you should include the quotation marks.  Move anything in this folder to another location.

We’d strongly urge you to find your own disks as you’re currently in breach of the Office license and could be accused of software piracy.

When you do find those disks, uninstall all versions of Office before reinstalling yours.

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