IT Queries: Computer problems answered

i have error message stop:- c0000218 (registry file failure) the registry cannot load the hive stystemroot\system32\config\software or its log or alternative, it is currupt, absent or not rewritable. Physical memory dump complete. i cannot start in safe mode as the keyboard does not work until the blue screen with the above error message appears. thank you

You have a corrupt registry file. The four registry files; security, system, sam and software, are essential to the computer and Windows cannot load if any of them are damaged.

The fix for this is relatively simple but requires an experienced tech to do it. It involves booting the computer off a boot disk such as BartPE or the Windows install disk then accessing the registry backup files in the System Volume Information folder as Microsoft describe here.

Those files need to be copied to the %windir%/system32/config folder, the old software file needs to be renamed and the recovered file named to software.

Once this is done, the computer needs to be checked for disk errors, virus infections and anything else that could damage the registry.

This is a job we’d strongly recommend you get done by a qualified computer technician.

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