IT Queries: Computer problems answered

The last 2 days I keep getting a message from Microsoft telling me I am not protected from Viruses. I have Norton 360 anti virus software and when I click on that icon it raeds “you are being protected”.

Microsoft’s message does say it can’t detect all anti virus software but you would think Norton would be one they could. Have there been any similar problems with this software and microsoft you know of ?

If not then I have probably done something I shouldn’t have and will clearly need your help. Thanks, Alexis

Hi Alexis,

It sounds like the problem is an update either from Norton or Microsoft.  The best thing to do is open Norton 360 and run the Live Update function. To do this, open Norton 360 by clicking on the yellow circle with an arrow in it.Once in Norton 360 click Tasks & Settings and then check for updates.

We’d recommend running this a number of times until it says there are no more updates available as Symantec software tends not to update itself properly unless you manually run these functions.

If the problem persists, call your local computer tech.

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