IT Queries: Computer problems answered

When trying to take a webinar out of Practice Mode I keep getting an error saying “check the status of broker”. How do I start my presentation?

The problem has to do with the presenters and organisers along with the way GoToWebinar deals with scheduled events.

You have to log all of the presenters and organisers out of the webinar and then back in, but you have to do this without closing the webinar and upsetting any waiting attendees.

To do this, follow these steps;

1. Get all presenters to log off and back on again with the exception of the designated organiser.
2. Once the presenters have logged back on, the designated organiser should log off
3. GoToWebinar will ask the organiser if they want to designate one of the presenters to become the organiser and they should do so.
4. On logging back on, the presenter can give the organiser function back to original organiser
5. The webinar will now come out of Practice Mode.

That should resolve any problems you’re having with it.

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