IT Queries: Computer problems answered

I have Windows XP installed, including “Defender” and Trend Micro 2012 internet security.

I am getting frequent phone calls from the “Windows Technical Support” offering me online help to fix the “very many security issues on my PC” by remotely accessing my computer and for a fee guaranteeing to keep it clean of all malware, spyware,etc etc.

Are they for real or have I been scammed by talking to them and running their “scan” which showed “1000′s of problems”. Meanwhile my com[puter seems to be running normally. Grateful for your advice. Many thanks, Tom

Hi Tom,

Unfortunately these calls are scams. If you’ve been taken in by one, contract your credit card provider to have any charges reversed and change all your important passwords and other logins.

It would also be a good idea to follow our Removing a Trojan instructions to make sure nothing untoward has been installed on your system.

You may also want to remove Trend Micro and install the free Windows Security Essentials on your system.

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