IT Queries: Computer problems answered

MY PC IS SAYING \”VIRUS FOUND JS/DOWNLOAD AGENT\”
WHAT DO I DO?

I AM RUNNING WINDOWS XP HOME EDITION.

First, you turn off your caps lock key. Writing messages in capitals is not good form. Some tips for writing emails and Internet messages can be found at our PC Rescue website.

The message indicates a web site has attempted a “drive by download”, that is it’s tried to install some malware while a user was visiting the site.

The virus checker should have a “fix” or “delete” option. Do it.

If the message continues, it indicates you have a malware infection that keeps re-installing the agent. To remove this, follow our Removing a Trojan instructions.

Removing a persistent spyware infection can be a difficult, irritating job. You may need a computer tech to clean this for you. Make sure you back up all your important data before the tech arrives.

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