IT Queries: Computer problems answered

I Bought a brand new Lenovo laptop with Vista Home Premium installed. Kept disconnecting me from my dialup internet after a few minutes. My Internet provider had me try a few things that didn’t work eg. altering modem speed. They finally admitted they were’nt up to speed with Vista.

Contacted Lenovo, who were very good. Had me return machine to them. They checked it-nothing wrong. Back to me. Still the same problem.Back to them,fully checked and nothing found wrong. Back to me again, still the same problem.

I then took the machineback to where I purchased it and got my money back.

My daughter gave me her old laptop, which the grandkids were playing games on, and said to try it. It has an early version of the system before(XP?) Vista. It works perfectly – no cut offs.

What’s the problem?

I’m frightened to buy a new computer now because of this problem.

The first rule of computing is not to let them intimidate you. Computer are tools, just like a coffee machine or power drill. Sometimes you get a dud one.

In this case, it sounds like there was either a defective modem or some software problem.

When you have a new operating system like Microsoft Vista, it makes finding those problems harder. It also means getting help becomes more difficult. You found this with your ISP.

This is why we recommend avoiding a new operating system for at least six months after its release. That way we get to see the bugs and find ways around common problems.

Technology’s no different to any other product, sometimes it doesn’t work. Don’t be worried about buying a computer in future.

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