IT Queries: Computer problems answered

I can receive email through Outlook express but can’t send so I have to go through my server account which receives and sends. What is the problem please and how can get back sending through Outlook ?

Philip

Hi Philip,

This sounds like a firewall problem. The firewall has decided it doesn’t trust Outlook Express to send data so it blocks access to the net.

To resolve this, you’ll have to reset the firewall, tell it to trust your email provider or manually allow Outlook Express to send outbound data.

With the built in Windows firewall, you can allow this by clicking Start, Settings and opening the Control Panel. In there, you can go to Window Firewall.

In the Windows Firewall settings, click on the Exceptions tab, scroll down to Outlook Express and ensure it is ticked. In the advanced scope section ports 21 and 25 should be allowed from all Internet addresses.

If you are using a different firewall, you’ll have to check Outlook Express is listed as a trusted application. You should also add your Internet provider’s mail server as a trusted address.

Usually we find it’s easier to just reset the firewall and then put up with two days of being nagged when your computer tries to get anything off the network or Internet.

Troubleshooting these programs can be difficult as every one is different, if you do find yourself stuck then you should call for a tech to help out.

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