IT Queries: Computer problems answered

I have been using Pinnacle V 8 for video editing but I have edited program but due to a fault I am unable to render my final edit as the prog asks for prog to be reinstalled I have tried but there is an operating system fault which requires a re format of hd. I am not sure as to what I have to do to do this operation and not loosing any of my data and drivers
System Dual core 240g hdd XP with external hdd 500g.
Can you help?
I have orig discs and not copies

A reformat is the last resort and we certainly don’t recommend doing that lightly. In this case we’d recommend fully uninstalling the Pinnacle program, Click Start, Settings, Control Panel and open the Add/Remove Programs applet.

Double click Pinnacle 8 and choose the remove function. Follow the onscreen instructions and fully remove it.

When the uninstaller is finished, restart your computer the delete the program folder which will probably be “c:\program files\pinnacle”. If you have other Pinnacle products you may have to go further into the folder to delete the correct program.

Once you’ve done this, reinstall the program and see if the problems have gone away.

If the Add/Remove function is not working properly, Microsoft have a repair tool for the function. This is a free download and you can run it to remove errant programs.

There are some more advanced things you can do to repair these problems, but these require a higher level of computer expertise and we’d recommend calling a computer tech to assist you with this.

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