IT Queries: Computer problems answered

When I install the Hewlett Packard F380 all in one printer on my daughters PC, it fails to fully load properly, its a Vista Home edition sytem, I have used the vista software CD supplied with the printer, all loads OK, but when you turn off the PC and turn it on the next time it does’nt recognise the printer!!!

You then have to put the CD back in again, load the last bit again and then it works?????? trouble is, you have to do this every time! (it is connected via a top quality gold USB cable by the way)

This problem of devices not loading at startup is quite common in Vista. It’s usually a driver problem.

The first thing is to download the latest F380 drivers from HP.

Then, disconnect the printer and uninstall all the F380 printer software. Restart the computer when you are finished.

When the computer has restarted, open the downloaded file and run it. Connect the printer when you are asked to do so.

This should clear the problem, however we have had reports of Vista having problems with multifunction printers, specifically with the scanning functions. If this is case, you need to contact HP.

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