IT Queries: Computer problems answered

The Canadian Pharmacy keeps sending me ads for viagra. They are sent with a different sender name each time, to get past the “Block Sender”.

How else can I stop them?

Is it illegal for them to do do?

HOW do they get in? Have I checked something out of curiouslity and become exposed?

As my provider, is Bigpond required to give every assistance in this matter? I subscribed to Bigpond Security: Does this mean they definitely have a duty to assist?

It’s unlikely the spam is a result of you visiting somewhere untoward, it’s more likely someone you know is infected with a Trojan and their computer is pumping out spam email to everyone who’s address it can find.

Unfortunately, once your address starts moving in these circles you’ll find this rubbish keeps coming in.

You can set up Mail Rules to delete this stuff automatically, but the nature of the people sending this stuff means they will keep changing the keywords and addresses to get around the rules.

Generally we’d recommend you get your Internet provider to block spam in the first instance, but you appear to have done this already by subscribing to the Bigpond security package. It may be that there is a configuration problem at their end that is letting this stuff through. You should contact them to discuss this.

If you aren’t getting any satisfaction from your ISP, you can get a third party filtering service like Mailguard or get a filtering program that sits on your computer. One of our favourites is Mailwasher which comes in a free and paid for pro version.

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