IT Queries: Computer problems answered

I have outlook express 6. When I open outlook express I cannot receive messages in the inbox. It comes up saying that an unknown error has occurred. Account:’mail.optusnet.com.au’,
Protocol:POP3,Port:110,Secure

(SSL):No,ErrorNumber:0x800C0131
(I don’t understand any of that!)
It then says i folder could not be displayed
Outlook Express could not open this folder
Possible causes are:
*low disk space
*low memory

I have 260 emails but I can’t open them in outlook express.
Can you please help me?

You have two separate problems. The first error is Outlook Express telling you it can’t connect to Optus and collect your email. You’ll have to check your firewall and Internet connection.

The second problem is more serious. This indicates the folder is damaged or your hard drive is full.

The fix for this is somewhat complex, if you have a basic understanding of computers, we’d recommend contacting a computer tech to assist you.

First you need to clean up your hard drive. We recommend the free Cleanup! tool, but make sure you’ve backed up your important data before using it.

Once you’ve cleaned up your computer, check to see if the problem has gone away. If it hasn’t, then the problem is a corrupted Outlook Express folder.

The simplest way to fix this problem is to download Mozilla Thunderbird and import the mailboxes from Outlook Express. The import process often overcomes smaller corruption problems.

A longer way is to create a new folder in Outook Express by clicking the Local Folders icon on the left then from the menu at the top of the screen select File, Folder and New. Name the new folder BadInbox.

Now we need to find where Outlook Express has saved your data. Click the Tools menu and select Options. In the options box click Maintenance and Store Folder.

The store folder is where Outlook Express keeps the email folders. Copy the location shown, be aware that the address probably scrolls across to the right as it doesn’t fit in the box.

Shut down Outlook Express, then click Start, Run and type or paste the store folder location in the Run box. Click Okay and the store folder will open.

Rename the BadInbox file to OldInbox and rename the Inbox file to BadInbox.

Restart Outlook Express, the Inbox will re-create itself without the old emails and hopefully the BadInbox on the right will now contain all your old emails.

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