IT Queries: Computer problems answered

I have been using discounted ink cartridges for a while without problems, but suddenly my computer is telling me to install a genuine cartridge only, and won’t finish the ink cartridge installation with the cheaper version. Can I get around this in any way?  My printer is an Epson CX5900.  I have Windows XP.

An important revenue stream for printer vendors is the sale of replacement cartridges. Like razor blade manufacturers, they make more money from the replacement consumables; the ink cartridge or blades, than the original razor or printer.

To make sure you buy their cartridges, Epson have introduced what their marketing people call the “Epson Intellidge™”. While it may ensure quality control (and good margins), it also locks you into using their products.

It sounds like the discount cartridges have changed design or supplier and they are no longer compatible with the printer. We’d suggest taking the cartridges back to the supplier for a refund and to discuss what other alternatives to the Epson branded cartridges are available.

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