IT Queries: Computer problems answered

I am running Trend Micro Internet Security and get an unresolved problem TROJ_Generic.ADV Infected File in a file called keygen.exe. How can I resolve this?

Some files can’t be cleaned because they are in use when the scanner picks it up. You’ll need to start your computer in Safe Mode and run a scan while most services are dormant. We have instructions on starting your computer in Safe Mode in a previous answer.

Some anti-malware programs can’t run in Safe Mode, we’re not sure if this is the case with Trend Micro. If it is, then you should download and run the free X-Clean scanner and run that in Safe Mode.

The free X-Clean scanner will give you an indication if you have an infection. If you do, then it will be worthwhile running other malware tools such as Spybot Search and Destroy, Ad-aware and PC Tools’ Spyware Doctor.

It is also possible the warning is a false alarm. In our office we have a number of security tools that regularly get flagged as potential viruses or spyware. But it’s better to be safe than sorry.

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