IT Queries: Computer problems answered

I am having difficulty setting up my BR Broadband. Cut a long story short have been advised by the BT Technical Dept that my virus software is stopping the broadband from connecting. I have tried to delete the software. There were 3 files, 2 deleted but the last one will not delete. It comes up with a message saying “Delete Macafee Service Centre” but there is no file of that description.

This is a fairly typical problem with the big security software programs. They leave all sorts of components lying around and don’t do a good job of removing them.

Fortunately the bigger software developer have removal tools for their products. In this case McAfee have the McAfee Consumer Product Removal tool and have the instructions for its use at their website.

If the problem with the connection continues you may want to check for other firewall or security programs on your computer by looking in the Add/Remove Programs applet.

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