IT Queries: Computer problems answered

I use Microsoft Outlook for emails, plus Mailwasher as a filter.  It has worked very well up till a few months ago, when I found that I would receive a few lots of emails successfully, and then the send/receive button would not operate.  I could send emails but not receive them. Restarting the computer resets it to the default again, but after a few goes the send/receive button fails again.  I have checked with my provider, iinet, and they do not think my Inbox is too full. In any case I deleted a lot of emails. What to do?

It sounds like your user profile is damaged. You should backup your data, export your email rules and note all your mail account settings.

Shut down Outlook. Open your Control Panel, click Mail and Profiles. In the Profiles screen you can delete your user profile.

Restart your computer and when you open Outlook you’ll be walked through the account setup wizard and at the end of it you’ll have a fresh installation of Outlook. Once it’s working properly, you can import your backed up data and rules.

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