IT Queries: Computer problems answered

My Internet provider has told me my mail box is full and messages will be rejected. How do I fix this?

The problem is your email program is set to save the emails on the Internet provider’s server. Over time, the mailbox fills up and the ISP rejects all new messages.

To clear it, you have to change your email settings. In Outlook, Outlook Express and Windows Mail click Tools, E-Mail Accounts, in Outlook select View or Change Existing Mail accounts while in Outlook Express and Windows Mail select the Mail tab.

You’ll now have a list of your email accounts, select the account you want to share and click Change, then click More Settings and then the More Settings.

In the Internet email settings box, click the Advanced tab. Under the delivery heading take the tick off the box that reads Leave a copy of messages on the server if you don’t want to share your email with another computer.

If you do want to share it leave the tick on and in section that reads Remove from server after xx days reduce the number of days. Also tick the box that reads Remove from server when deleted from deleted items.

You’ll need to watch the email account closely to see how many days is best for you. If the problem is because you receive massive emails then you’ll need to either tell your correspondents to reduce the size of their emails or get an Internet provider with larger email storage.

If the server fills up, your emails will be returned to sender with an error message. If this happens, drop the number of days the server keeps your email.

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