IT Queries: Computer problems answered

I have a fairly new HP Pavillion with Vista Home Premium – It regularly ( once a day at least ) “crash dumps” I have not added any hardware since purchace except more memory- now 3gig – what could be causing this?

It sounds like something is wrong with the memory. 

The first thing to do is take the memory out and see if the crash dumps go away. If they don’t then some more troubleshooting is in order.

If the crashing does go away, try reinstalling the memory. Some motherboards are little fiddly with the memory slots and it’s not unusual to find one or more of the memory modules aren’t quite fitted correctly which will cause this random crashing.

It is also possible the memory needs to be installed in a certain order. You’ll need to check in the manual that the modules are in the right slots.

Finally, if the problems reappear when the memory is installed correctly then the RAM modules are either incompatible with the system or defective and they should be returned to the supplier.

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