IT Queries: Computer problems answered

We have currently changed providers from optus to bigpond.  Everything has installed ok.  However, when people send us an email they get an error message refering to the optus account.  This account has been cancelled and I have checked this again to make sure.  The email still gets through to the bigpond address.  I have removed and reinstalled Outlook 2003 and the problem still persists.  Is there anything I can do?

Unfortunately the problem is at the senders’ ends, they are sending a mail to the Optus account. 

You can check this by sending an email to yourself.

You’ll need to confirm with them they are sending only to the @bigpond.com address and not including the @optusnet.com.au

If they are only sending to the Bigpond address then you’ll have to check with them that email forwarding isn’t setup and trying to send the message onto the old Optus account.

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