IT Queries: Computer problems answered

I tried the Microsoft Office 2007 trial version. I decided to go back to Office XP. However, now Outlook reports an error message “‘Unknown error 0xF5940107 Could not open the item. Try again” when opened.
Also, all my Outlook pst files that I saved in Outlook 2007 now give the following message:
“Unable to display the folder. Microsoft Outlook could not access the specified folder location. Could not open the item. Try again.”

The Business Contact Manager displays the following error:
”Unable to display the folder. Microsoft Outlook could not access the specified folder location. An unexpected error has occurred. MAPI was unable to load the information service BCMMS.DLL. Be sure the service is correctly installed and configured.”

The only pst files that will open are older files containing pre-2007 emails, that were not updated by Outlook 2007.
Do I need to purchase Outlook 2007 to restore these folders?

The problem is Outlook 2007 and 2003 stores their files slightly differently to earlier versions of Outlook. When you did the upgrade to 2007, you chose to convert the pst file which contains Outlook data to the new version.

Now you’ve gone back to Outlook 2002, the system can’t read the 2007 formatted file.

The solution is easy if you still have Outlook 2007 as Microsoft describe on their knowledge base article, “You receive a “.pst is not compatible” error message when you open an Outlook 2003 or Outlook 2007 .pst file in earlier versions of Outlook”

The problem for you is getting Outlook 2003 or 2007 on your system. In the first instance, try re-installing the Outlook 2007 trial, if the original trial hadn’t expired, you may be able to do the export.

If it hasn’t, then the best solution would be to find a friend, neighbour or colleage with Outlook 2003 or 7 and copy the file to their computer where you can then do the export.

Finally, your local computer guy may be able to help. Most computer shops and mobile techs will have a computer running a recent version of Outlook and can do this work for you.

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