I am able to receive emails, but unable to send them
I am able to receive emails, but unable to send them. Windows XP & MS IE installed. The error message is “ The connection to the server has failed. Account: ‘pop3.people.net.au‘, Protocol: SMTP, Port:25, Secure[SSL]:No, Socket error:10060, Error number:0x800CCC0E.
My service provider (People Telecom) says it is a problem with IE, and (naturally) Microsoft says it is a problem with People Telecom.
The problem started about 3 weeks ago between 11.00 and 16.30, when there was no activity on the computer.
Any thoughts?
The immediate thought is your firewall has decided to block your email program sending data.
To fix the built in Windows Firewall in Windows XP Service Pack 2, open the Control Panel, choose Windows Firewall, click the Exceptions tab and tick the email program.
If the email program isn’t listed, then you can either manually add the program through the Add Program button. Although it may be easier to reset the firewall through selecting the Advanced tab and clicking the Restore Defaults button.
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October 21st, 2009 at 7:47 am
It is possibly a firewall issue (though probably not Windows firewall – more likely a third party piece of software).
I would suggest perhaps trying to telnet into the POP3 server (or setting up as IMAP4).
Start >> Run >> cmd >> enter
telnet pop3.people.net.au 25
See what happens – if you can’t get in, it might be an issue with the firewall.
My preferred solution however would be to set up the account as IMAP (POP3 is so 2001
)
There are suggestions on how to do this in the People Telecom forums. Use google to search them using the site:forum.people.net.au command.