IT Queries: Computer problems answered

My Outlook Express dissapeared after I shut down with it still open, I found a 2nd copy in control panel[that computer tech pmade when OE froze a year ago] and dragged and am using it.

BUT my files dont recognise it, I can ATT; pics to emails but I cant send a picture to be emailled, mess; Cannot start Microsoft Outlook ,requires M O Express 4.01 or greater. You can install OE by runnig IE5 setup .exe from the IES folder located on your cd or through the windows website

It sounds like your Outlook Express 5 is damaged and your computer is actually using Outlook, which is a totally different program.

To fix this, you’ll need to repair the Internet Explorer 5 installation by following our instructions on Removing Software.

When you select Internet Explorer, it will give you the choice to remove, repair or modify. Choose modify and make sure the Outlook Express is ticked in the list of installed options. If it is, cancel the modify, repeat the process and choose repair then follow the wizard through the repair process.

You should keep in mind Outlook Express and Internet Explorer 5 are extremely out of date programs and you should upgrade to the newest version your system can support. You may also want to consider buying a new computer as these problems are probably related to the age of the system.

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