Why does my wireless broadband connection keep stopping

XP Professional, Version 2002, 2.80GHz running Firefox. After connecting and browsing for less than 15 Min’s, there becomes no response as if the signal had gone. pages will not load, emails cannot be sent. Lights on usb device still flash blue and task bar icon states very good signal. This continues frequently.

Help says to unplug device, shutdown and restart, which works for another short time and then drops out again. I can’t do this every time i wish to use the web. Have tried this on explorer browser and it happens just the same.

Will this be a computer problem or a wireless device problem?

The problem is almost certainly a driver issue. The software supplied on many Internet Providers’ disks is often outdated or simply buggy and this is very frequently the case with Bigpond.

To fix this first download the latest drivers for your wireless broadband equipment from the Bigpond website. Note where you have saved the downloaded files so you can use them later.

Once you’ve downloaded the drivers, unplug the USB modem from your system and go to Add/Remove programs and uninstall all Bigpond software along with anything referring to Maxon or Sierra software and drivers.

Restart your computer without the wireless modem plugged in and install the software you downloaded earlier. During the installation you may be asked to plug the device in, otherwise leave it disconnected.

When you’ve finished installing the updated software, restart the computer and once the computer is running, plug the device in. It should be detected as a USB wireless device and the Bigpond connection manager should start. Fill in the required details and you should be connected.

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    One Response to “Why does my wireless broadband connection keep stopping”

    1. wirless modem giving aproblem request time out……but wired connection is ok……

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