IT Queries: Computer problems answered

I run Windows Vista Home Basic. Around June, I could no longer view my emails using Web Access for Outlook. All toolbars and folder trees were visible but the main area to view the list of emails in any folder is empty with the statement across the top saying – There are no items to view. Using my desktop, I don’t have a problem. Seems to be a change to my laptop in recent months. Our IT dept is unable to suggest a fix after many hours of review. Can you make a suggestion?

The obvious problem is a security patch or update to your system has blocked something on the laptop. You may want to ask your IT department to have a look at the security settings on your system and add your organisation’s server address to the “whitelists”, the list of sites trusted by your laptop’s security programs.

It may also be that your server address has somehow got onto a blocked list in your program settings. If you are using Internet Explorer on Windows Vista, follow these instructions from Microsoft on how to resolve the problem.

You many also want to try another web browser, although  Outlook Web Access works best on Internet Explorer.

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