IT Queries: Computer problems answered

I’ve just been given a laptop but when I try and write my email the at sign does not work when pressed with arrow the only sign it brings up is \’ if you can help many thanks, tash x

Hi Tash, the problem is probably due to your keyboard preferences are set to the wrong country. You’ll need to set them to the right nationality as different country settings mean different layouts

In Windows, you will find the settings under Regional Options in the Control Panel, while on Mac they hide in the Language & Text Preferences.

It could also be possible the laptop has a function where some of the keys are mapped, and someone has “mapped” the \ symbol to the @ key. Fixing this is going to depend on the model of your computer.

Finally, it could be the keyboard itself is broken and this is why the owner gave away the laptop.

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