IT Queries: Computer problems answered

At the time of log in my Hotmail account one message prompting me that “Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service). We’re here to help you get your account back”. What do you need to do?

We’ll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you’ll be unblocked and on your way. Then I follow the first step and it shows that they have send a code to my yahoo id but there is no such code received in my yahoo id. How can i get access to my hotmail account now ?

You’ll need to follow Microsoft’s instructions on recovering your accounts. Unfortunately if you’ve been totally hacked, you’ll find the reply emails and SMS settings won’t work.

Note:It is worth checking your Yahoo! mail spam folder just in case the Hotmail reset message is going there.

If that has happened, Microsoft do have a step in their wizard for a follow up, but many people find they wait a long time for assistance.

The best thing to do if you can’t get any email or text message reset details is to write off the Hotmail account and set up a new one, either with Live.com – the successor to Hotmail – or with GMail or Yahoo! Mail.

When you do set up a new account, make sure you let everyone know your account has been changed and they should disregard any messages from that account. You may also want to change the passwords on any other services where you’ve used the same login details.

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