I’ve upgraded my computer to Windows 8 and now when the system starts I’m getting a blue screen with the message “System thread exception not handled”. Can I fix this or should I go back to Windows 7?
The system thread exception not handled error in Windows is almost always because of a device driver playing games. In this case something in your computer has software that is not compatible with Windows 8 so it needs to be updated.
Fixing it depends upon whether your can upgrade the driver to a version that works with Windows 8. Of course you first have to figure out what is causing the problem.
In the first instance, try starting the computer with all peripherals unplugged – no external drives, printers, scanners or cameras – of course you’ll still need a keyboard and mouse plugged in.
Should the system still have a Blue Screen Of Death, or BSOD, then you’ll need to start the computer in Safe Mode, if start in safe mode hasn’t been enabled on your version of Windows 8 you’ll have to call a support person or go back to Windows 7.
Once in Safe Mode, you’ll need to navigate to Device Manager through the Settings link on the Charms bar (swipe the right hand side of the screen or move your mouse over to right of the screen). From there you’ll be able to track to Hardware and Sound and then Device Manager.
When you’re in device manager, delete and item with an exclamation mark, for the video change the display adapter settings to Microsoft Basic Display adapter.
Restart your computer and see what still works. You’ll almost certainly be prompted to re-install several drivers and you may need a computer with an Internet connection to download the required software.
When looking for Windows 8 drivers you’ll find many vendors won’t have released them yet. In which case the latest Windows 7 drivers should do the job.
In some cases the System thread exception not handled might require a BIOS update from the computer manufacturer, you should contact them before doing this.
Overall Windows 8 is a very good and stable operating system however upgrading any computer can be fraught with risks and frustrations. Generally if your computer is working fine on Windows 7 then leave it alone.
You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.