Retrospect backup problems: tbuffer.cpp-373

I have I Dantz Retrospect Backup Program and recently I receive the following message every day. I assume my back up is not working properly.

Message: Retrospect has encountered a serious error: Assertion failure at “tbuffer.cpp-373″ A log of this error has been written to the file ‘assert_log.utx’.

Then it asks me to send an error report to Dantz Retrospect.

What can I do to get my back up working again properly? Thanks for your advice

There’s two basic ways to address Restrospect Express backup errors.

Option One: Remove restore points

The first thing to try is to delete restore points. On your Maxtor drive find the folder called “Retrospect Restore Points” and delete the file named RestorePoint.rbc

Reboot your computer, start a backup and Retrospect Express HD will recreate the RestorePoint.rbc file.

Delete configuration files

Retrospect cpp errors often refer to damaged configuration files. To do this, you’ll have to remove them.

Open My Computer and go to C:\Documents and Settings\All Users\Application Data and rename the Retrospect folder to Retrospect.BAD. The restart your computer and Retrospect.

If you do this, you will have to reset all your backup settings as Retrospect won’t see the old ones.

We’d also recommend checking the EMC site for updates to your program. Retrospect Express also uses Microsoft’s .NET framework which sometimes gets itself in trouble and can be updated from the Windows Update website.

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    One Response to “Retrospect backup problems: tbuffer.cpp-373”

    1. I have a Maxtor One Touch II externatl drive, recently it has stopped working and indicates the following message,
      “Assertion Failure, assert_log.utx”. I am unable to get any of the Maxtor options to open.
      What do I do?

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