IT Queries: Computer problems answered

I have an error come up when I log on to my computer, it is:

Buffer overrun detected

program: …iles/CA/CA Internet Security Suite/caissclt/.exe

A buffer overrun has been detected which has corrupted the programs internal state. The program cannot safely continue execution and must be terminated.

How do I do this and what does it mean?
Thanks
Raelene

It appears you have a problem with the Computer Associates Security Suite. This is either because you’ve switched to another security package or you’ve been infected with some spyware.

Before doing anything else, we’d suggest you check your computer for malware. If this is due to a virus or spyware infection, then you’ll need to clean it up before going ahead with anything else.

To repair the CA installation and get rid of the error message, you’ll first need to uninstall the program as per our instructions for that on a previous post.

Before uninstalling, check you have the software installation disks. If you’ve replaced this software with another antivirus, then you don’t need to bother about reinstalling and the disks probably won’t be necessary.

If the Computer Associates software is your security suite, then you will have to reinstall. Be aware that you will not be protected until you have reinstalled the software. We’d recommend disconnecting the computer from the Internet while your security software is disabled.

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