Web pages not showing.

Cannot access any web page even though modem is dialed up properly. Typical page not available message.

Running Internet Explorer 7 for Windows XP sp2 on Dell 2400.  I use dial up with Eartlink.  Access internet modem connects up properly — hear dialing and handshake and then message pops up that it is connected and I can see a IP address(I have even checked this by using a brand new USB modem and get the same result, so it is not modem). I have tried Earthlink and Dell help lines with no success.  I reloaded Internet Explorer 7 with no effect.   Am unable to use recover utility.  Anyone out there have any ideas?

The first thing to do is uninstall any firewall programs. Before going on the net, make sure your dial up connection has the Windows Firewall enabled so you don’t get any worms wriggling their way onto your system.

If you still have the problem, then try repairing your TCP/IP stack by clicking start then run and typing CMD in the box.

You’ll find yourself at the DOS prompt and there you should type the following command.

netsh int ip reset resetlog.txt

Press enter and this will reinstall the basic TCP/IP stack.

One thing to note with this problem is that it can be spyware related so it is essential you check your computer for spyware and viruses.

You may also have to completely remove Internet Explorer 7 and then reinstall it. This may be an opportunity to check out alternatives like Firefox, Opera or Safari.

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    3 Responses to “Web pages not showing.”

    1. Bill Boulton Says:

      Windows update made ZoneAlarm users unable to access the web.
      Either use system restore & then download the ZoneAlarm update to version 70-483-000 to cure this, or moving the Internet Zone Security slider to Medium will allow web access to download the update.

    2. Unfortunately since I can’t access the internet because of this problem, I can’t “check the computer for spyware and viruses” as noted. Those instructions say to download a spyware program (I CANT, I DONT HAVE INTERNET). What should I do now?

    3. Paul Wallbank Says:

      You’ll need to get a friend to download the files and install them on your computer. However if you don’t have the Internet at all, then it’s probably a completely different problem.

      It’s going to be best to call a computer tech and let them have a look at the system.

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