IT Queries: Computer problems answered

A squared found malware-rojan-spy.win32.webmoner.ce in work computer,and then requested delete, but computer is still behaving strangely. Is there another program that may help? 

Simply deleting the Trojan probably won’t work. The problem with these programs is they are designed to hide on system and reappear at the first opportunity.

Fixing a Trojan infection can be a very difficult process. The first step is to backup your data. It may be necessary to wipe your computer and reinstall everything.

We find wiping is often the best solution, modern spyware and virus infections can be incredibly difficult to detect and remove. The danger is these things can become worse and steal your passwords and data.

Once you’ve backed up all your data, download as many antivirus and spyware as possible. We’d suggest starting with Spybot, Adaware, AVG Anti-Virus, AVG Anti-Spyware, AntiVir and Avast.

Each of these programs should be installed and their update routines run so they are fully up to date. DO NOT SCAN YOUR COMPUTER YET.

Shutdown your computer and restart in Safe Mode. This will start the computer with the basic settings and, hopefully, without the Trojan starting.

With the computer running in Safe Mode, run all the anti virus and anti spyware programs you previously installed. Do one at a time and be aware this will take many hours.

This will clear all but the worst spyware infections, but what you should be aware of is modern spyware is very good at hiding itself and if the problem persists you either have to call a technician or wipe the computer.

After any spyware or Trojan infection, you should be aware that any online services you’ve accessed might be compromised. We highly recommend you change all banking and other sensitive passwords and monitor your financial statements closely after finding an infection.

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.