Removing a Trojan
A squared found malware-rojan-spy.win32.webmoner.ce in work computer,and then requested delete, but the computer is still behaving strangely. Is there another program that may help?
Simply deleting the Trojan probably won’t work. The problem with these programs is they are designed to hide in system files and reappear at the first opportunity.
Fixing a Trojan infection can be a very difficult process. The first step is to backup your data. It may be necessary to wipe your computer and reinstall everything.
Once you’ve backed up all your data, download as many antivirus and spyware as possible. We’d suggest starting with Malware Bytes, Spybot, Adaware, AVG Anti-Virus, AVG Anti-Spyware, AntiVir and Avast.
Each of these programs should be installed and their update routines run so they are fully up to date. DO NOT SCAN YOUR COMPUTER YET.
Shutdown your computer and restart in Safe Mode. This will start the computer with the basic settings and, hopefully, without the Trojan starting.
With the computer running in Safe Mode, run all the anti virus and anti spyware programs you previously installed. Do one at a time and be aware this will take many hours.
This will clear all but the worst spyware infections, but what you should be aware of is modern spyware is very good at hiding itself and if the problem persists you either have to call a technician or wipe the computer.
After any spyware or Trojan infection, you should be aware that any online services you’ve accessed might be compromised. We highly recommend you change all banking and other sensitive passwords and monitor your financial statements closely after finding an infection.
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
October 22nd, 2007 at 5:03 am
[...] fix it, follow our Removing a Trojan advice. Before starting, make sure your Spybot Search and Destroy is fully up to date along with [...]
October 25th, 2007 at 7:17 am
[...] Unfortunately many antivirus and security programs struggle with spyware infections. We suggest you follow our instructions for Removing a Trojan. [...]
November 3rd, 2007 at 7:14 am
[...] must check your computer for spyware. We’ve previously posted the instructions to do this. We’d also strongly recommend you stop using Internet Explorer and start using an alternative [...]
November 3rd, 2007 at 7:27 am
[...] Again this sounds like a spyware problem. You need to scan for an infection. [...]
November 7th, 2007 at 9:40 am
[...] you have a malware infection that keeps re-installing the agent. To remove this, follow our Removing a Trojan [...]
December 3rd, 2007 at 5:47 am
[...] This problem could be due to a number of causes. The obvious one is you have a spyware infection. To check this, follow our previously posted instructions on removing a Trojan. [...]
December 23rd, 2007 at 9:23 am
[...] You have some spyware on your computer, or at least the remnants of it. It sounds like the My Web Search program has been partially removed but Windows still wants to start it. The first step is to scan your computer for spyware. [...]
January 4th, 2008 at 8:24 am
[...] have instructions on removing this stuff in a previous post. Keep in mind it can be difficult to remove these infections so you may have to call a computer [...]
January 10th, 2008 at 9:06 am
[...] However it sounds like you have a spyware infection. We’ve previously posted instructions on removing a Trojan. [...]
January 23rd, 2008 at 9:31 am
[...] The next step is to check your machine for spyware, we have instructions on doing that in an earlier post. [...]
February 3rd, 2008 at 2:27 pm
[...] doing anything else, we’d suggest you check your computer for malware. If this is due to a virus or spyware infection, then you’ll need to clean it up before going [...]
February 4th, 2008 at 6:05 am
[...] would recommend backing up your computer and checking the system for spyware before installing IE [...]
February 11th, 2008 at 9:46 pm
[...] Explorer is damaged. First, check your system for spyware as malware infections are a common cause for the [...]
March 5th, 2008 at 5:28 am
[...] usage has blown out as Ebay shouldn’t be causing this and we’d strongly suggest you check your computer for viruses. It would also be a good idea to setup a limited user profile for your husband as we explain on our [...]
March 23rd, 2008 at 6:12 am
[...] have instructions on removing spyware but keep in mind your infection is probably quite severe and may require expert assistance and [...]
April 2nd, 2008 at 3:55 am
[...] Svchost errors can be a symptom of a spyware infection as well. So it’s a very good idea to check your computer for viruses. [...]
April 2nd, 2008 at 4:06 am
[...] you probably are infected with something, follow our Removing a Trojan advice. If you have clicked for details and paid any money to these people then you should contact [...]
April 6th, 2008 at 8:23 am
[...] the program. The first suspicion is you have a malware infection so the first recommendation is to check your computer for viruses and Trojans.If you have trouble opening Internet Explorer, you should be able to go straight to the websites by [...]
April 11th, 2008 at 6:11 am
[...] The access violation indicates something is seriously wrong with Internet Explorer. You must give your computer a full scan for viruses and spyware before doing anything [...]
April 30th, 2008 at 7:30 am
[...] need to give your computer a good scan for spyware, encourage your office or household not to use IE and educate users on what websites they should [...]
May 19th, 2008 at 9:20 pm
How to remove TROJANHORSEDOWNLOADER.Delf.12.AE from my windows 98 system.
June 8th, 2008 at 11:23 am
[...] also important to check your computer hasn’t been compromised by checking for viruses and Trojans. You should also monitor your bank accounts for suspicious [...]
June 27th, 2008 at 9:12 am
[...] poor record in detecting threats, we’d also recommend following the instructions in our Removing a Trojan [...]
September 8th, 2008 at 2:53 pm
worm, trojen horse and virus occur in which type of computer?
and where they are attached?
October 11th, 2008 at 10:27 am
[...] Real Player and Apple QuickTime and iTunes in the next posts, in the meantime you may want to check you don’t have any spyware on your computer just to be [...]
October 27th, 2008 at 9:24 am
[...] the program trying to hijack your computer. The best thing to do would be to follow our “removing a Trojan” instructions which should pick up and remove the hijacking [...]
October 29th, 2008 at 9:28 am
[...] back to the about:blank page then you probably have a spyware infection and you should follow our Removing a Trojan [...]
December 23rd, 2008 at 9:31 pm
[...] like bug hasn’t been fully removed so it would be best to follow our instructions in our Removing a Trojan [...]
December 24th, 2008 at 5:50 am
[...] is infected with Dowloader.Delf and are concerned then download and run Malwarebytes or follow the Removing a Trojan instructions on the IT Queries webpage to check you aren’t infected with anything [...]
December 24th, 2008 at 6:50 am
[...] in the next few hours. In the meantime you should check your system for nasties by following our Removing a Trojan [...]
December 29th, 2008 at 8:58 pm
[...] It is possible your computer has been hijacked with some malware and the web browser is being redirected to a site that has been disabled so you should check your computer isn’t infected with a Trojan. [...]
January 8th, 2009 at 10:05 pm
[...] you’re finished, check your computer for viruses as Limewire users seem to be prone to picking up [...]
May 5th, 2009 at 2:45 pm
I can not recommend Adaware it stops after 20 minutes and just freezes. I have deleted and re-downloaded twice and it still freezes. A complete wast of time
Dennis G
January 6th, 2010 at 4:43 am
[...] Internet connection problem, it’s worthwhile checking for malware. Follow our instructions on Removing a Trojan, keeping in mind you’ll have to use another computer to download the [...]
June 6th, 2010 at 6:23 pm
[...] picked up the problem and removed the malware. Just to be safe, we’d recommend following our Removing a Trojan instructions as [...]
July 25th, 2010 at 1:43 pm
recieved a message on desktop with advice that you may be a victim of software counterfeiting. it also has microsoft and a star. ia this genuine? Windowa XP has been installed for five yeara