IT Queries: Computer problems answered

I just moved and got a new internet provider.  Basically my PC loses internet connectivity about every 30 to 40 minutes.  It says it is an unidentifable network,  90% of the time i have to restart my PC to correct it.  10% of the time the Diagnostic now button fixes it. I have worked with my internet provider and he says it is a computer glitch not the modem.  What might case this problem. any fix suggestions?

We have some suggestions on fixing this problem with our IP address conflict post however it sounds like you are dealing with that problem by rebooting or running the Diagnose Now function in Windows.

The problem sounds like it is with your network router, which is usually the modem on most home networks. The router is giving out the right information for the computer to identify the network it’s connected to and so can’t get an Internet address.

Usually the router or modem has a number of sockets you can plug your network cables into, so try plugging the cable into one of the other sockets as sometimes there’s a defective socket or a loose connection. You can also try a different network cable.

If you are on a wireless network, you’ll need to check the settings in the router and maybe change the channel or security parameters to get a more reliable connection, we have a few more tips on dealing with unreliable WLANs in our wireless connection keeps dropping out post.

In your post you don’t say if this router/modem was supplied by the new Internet Service Provider, if so you should complain to them and see about obtaining a replacement.

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