IT Queries: Computer problems answered

I have Windows XP, Outlook for emails and buying a new PC with Windows 7. Have you instructions to save emails address’s in outlook to transfer to new PC with Windows 7 and Outlook…?

Probably the easiest way to do this is to use the Easy Transfer Wizard for Windows 7. This copies all the user setting from Windows XP into Windows 7.

You’ll have to download the Easy Transfer Wizard software from Microsoft and install it on your Windows XP machine. Then connect a USB hard drive – buy a new one if you haven’t already one for backup – and run the wizard. Tell it to save the files to the external USB drive.

Once the Easy Transfer Wizard is complete, connect the external drive to the new Windows 7 computer and run the Transfer Wizard. Microsoft have instructions how to run the Wizard on Windows 7.

Remember you’ll need a copy of Microsoft Office on your new computer so you can run those Outlook files. Make sure you’ve installed Outlook and run all the Windows 7 and Microsoft Office updates before running the file transfer wizard.

I have had an ongoing problem with Windows 7 (64 bit) not shutting down or taking more than a minute to shut down. The screen simply stays on the shutting down screen with the circular icon going around.

I have updated my drivers, scanned my computer for malware and viruses using Malware Bytes and Trend Micro Titanium 2012. I have also performed a clean up of the system using CC Cleaner. I have also performed a system tune up with Trend Micro Titanium 2012.

I have searched for various solutions predominantly the MS website – knowledge base, solutions etc. One solution I found was to do a clean boot.

When I typed in misconfi.exe & misconfig – no such file was found. Is this the source of my problem and how do I fix it?

The program is MSConfig or the MS Configuration tool. You can see what’s slowing the machine down there.

Website Tech Republic has a detailed description on how to use the MS Config tool in Windows 7. It’s worthwhile looking at the non-Microsoft programs starting up with the system and working from there.

I keep getting an error message fwcore.sys driver_irql_not_less_or_equal I think the problem is with the on board sound card.

The fwcore.sys driver is part of the eAcceleration StopWall firewall product which is a program we wouldn’t recommend.

Removing it could be a problem. If you can, start the computer in Safe Mode and follow our instructions for removing a program to uninstall anything associated with eAcceleration.

If you are able to uninstall it, we’d also recommend running a check to remove any viruses or trojan horses.

Should you be unable to run the system in Safe Mode, you could try to use Window’s Last Known Good Configuration feature then remove the eAcceleration program.

Failing that, you may need to call your local IT support company who should be able to disable fwcore or restore the system to an earlier date.

I recently purchased a new computer with Windows 7 operating system installed. I have since installed Office Professional 2007 and now enquire if I am able to install Lotus Smart Suite 9.5 or is this a lost cause?

If you are running the 32 bit version of Windows7 then it should be no problem as IBM’s Support Site describes in their post Information about SmartSuite and Organizer working on Microsoft Windows 7

When you insert the Smart Suite disk, you may have to run setup.exe directly from the disk rather than run the installation program automatically.

To do this, open the CD in My Computer and find the setup.exe file and double click on it.

You may find some of the Smart Suite functions won’t work, but most of the program’s features should be fine.

Hi, My inquiry is why don’t the graphics come up on my computer? I suspect I may have a virus ( or other bug).

Computer doesn’t load Yahoo Mail with graphics or hotmail with graphics(u know pretty butterfly etc) and on Facebook some of my friends pictures cannot be seen only the tiny red cross icon.

Also now pages of games I play won’t load. I have been using Trendmicro and yesterday did a Malwarebytes scan which initially seemes to improve, but today things are worse.

I tried using IE ( this is the worst) and Firefox  to see if that made a difference. Very frustrating.

This sounds like your system’s preferred program for showing images has changed. To fix this, you’ll need to select the right program as we describe in our Wrong Program Opens My Pictures post.

It could also be that your hard drive is full and Windows can’t store the images in the cache. You can free up disk space by following our Cleaning Up Your Computer instructions.

My computer goes back to screensaver as soon as hand off mouse within 5 seconds and need at least 1 hour before it goes back. Where do I change this setting please?

The screensaver times are controlled by the display feature settings in Windows. Go to the Control Panel, select Display and you can change the time out settings there.

On some laptops there may be differing power schemes depending on whether the system is plugged in or running on batteries, these profiles may have to be changed in the Power settings.

If you are using an Apple Mac the screensaver settings are found in the Desktop and Screensaver preferences where you can change the times to suit your needs.

My superseded XP PC tower will no longer fire up. When I switch it on all I get is an intermittent beep. Someone suggested that my RAM is kaput. Any comments? Alternatively is it possible to load my new Windows7 PC with XP as well as I have programs that will not run on Win7?

The Intermittent beep is what’s called a POST (Power On Self Test) error. When you turn the computer on it runs through a set of tests before trying to load up the operating system, in your case XP.

Because the computer has found an error before the video system started, it has to use beeps to communicate what the problem is and your motherboard manual should tell you what the POST error codes mean.

Often an error like this is due to something like the RAM modules or one of the expansion cards working itself loose so it’s worthwhile getting the local computer tech to have a look or – if you’re confident – pop the box yourself and make sure all the cards are firmly seated in their sockets. Remember to ground yourself first.

It is possible to run most XP programs on Windows 7, a service for this is Windows Virtual PC.

Hi, I have McAfee Security installed on my computer and it is now asking me to buy a new version. Should I do this?

We’re not great fans of the McAfee computer security and anti virus products and for most Windows users there’s plenty of free options. We recommend you don’t upgrade and instead replace it with one of the free online security problems.

First, you’ll need to download the McAfee Removal tool and the free antivirus you want to replace it with. Generally Microsoft Security Essentials is the easiest of the options. We look at them at our Which Free Antivirus is Best post.

Then, once you’ve downloaded the removal tool and the replacement anti virus, disconnect from the Internet and uninstall the McAfee products by going to Add/Remove Programs and uninstalling all the listed McAfee products.

Once you’ve uninstalled the programs (you may have to reboot a few times), run the McAfee Removal Tool you downloaded earlier.

Having run the removal tool, and possibly been asked to reboot again, you can then install the new antivirus by running the program you downloaded earlier.

Reconnect to the Internet and let the anti virus progam update and scan your computer before surfing the net and downloading email.

Without McAfee on your system, you should find it running far quicker and more reliably.

My Windows computer keeps installing updates that take a lot of time to install which can be irritating when I’m at a client’s site. How can I stop this from happening?

Updating your computer, whether you have a Windows or Mac computer, is very important as new security bugs are found all the time. Unfortunately Microsoft’s automatic update function can be intrusive.

It isn’t a good idea to totally disable the Windows Update service as those updates and patches are important, but you can change the settings so they are downloaded but not installed until you choose to do so.

Microsoft’s Knowledge Base describes how to change the Windows Update Settings, we recommend the download updates but let me choose when to install themoption.

Since upgrading to Windows Live Essentials 2011, no spam is going into my Junk Mail folder. How can I stop the rubbish appearing in my inbox.

One of the delights of having a decent junk mail filter is you never see the dozens of pointless emails that arrive in your inbox each day. So when an update damages your spam filter it’s a real irritation.

The repair for this is actually quite straightforward, go to the Control Panel and select Programs in Windows 7 or Vista or Add/Remove Programs in Windows XP , click on Live Mail Essentials 2011 and select Uninstall/Change.

In the wizard that then starts select Repair all Windows Live Essentials Programs, the repair may take some hours and require a working Internet connection.

Once it’s finished, you’ll be asked to reboot the computer and the problem should be fixed after the restart.