IT Queries: Computer problems answered

When I send a Word Document, as an attachment, the recipient is unable to read it – it consists of a multitude of incomprehensible symbols.

The first thing to check is that the recipient has Micorosoft Word. It they don’t they should download the Word Viewer from Microsoft.

It’s also possible they have a older version of Word than you. In this case they should download and install the Microsoft Office Compatibility Pack. This will allow them to open newer versions.

If you’re still stuck, check our previous post on a similar problem with the instructions on how to change Word’s file formats.

Finally, your recipient may have messed up their file associations so the wrong program is trying to open the document. We’ve covered fixing that previously.

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