IT Queries: Computer problems answered

I just purchased a Canon PIXMA MX310 multifunction printer.  I have an HP slimline desktop computer.  I installed it but the printer doesn’t print.  I think it has something to do with how I identify my port.  Also there are so many usb places to plug in – I don’t know which one to use.

Can you help me please?

It shouldn’t matter which USB port you use, normally they will sort themselves out.

However sometimes ports will malfunction so you may want to try each port until you find one that works.

If none of them work, it may be the sofware isn’t properly installed. You may need to reinstall it by unplugging the printer and putting the installation CD back in.

Should the installation program only give you an uninstall option, do that then restart the computer and run the install software again.

When asked, plug the printer back into the USB port.

If the software doesn’t detect it, try another USB cable and if that fails return the printer to the supplier.

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