AVG update connection fails
My AVG Free has suddenly developed a fault when it tries to download Updates, the connection to the server always fails. Does this signify that it has detected a virus but AVG cannot deal with it?
The error message says that the connection to the server has failed.
The problem seems to be with the AVG update server. It appears the server is being overwhelmed which is hardly surprising due to the popularity of the free program.
Manually updating is the best solution for this. Once the computer has started, right-click the yellow, black, red and green icon near the time in the bottom right hand corner of the screen and click Update now, this should force a manual update.
You may have to do this a number of times before it successfully connects.
If you are getting the message “Invalid update control CTF file” then we have the resolution to that problem in another post.
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January 16th, 2009 at 12:41 am
Don’t help, avg do not connect.(try several times manualy)
The error message says that the connection to the server has failed.
All in and out in internet connection are Ok, except this one.
Thanks.
Robert
February 8th, 2009 at 1:18 am
Hey, what do you expect from a free program. Now if this was happening on a paid version I could be upset about it.
My feeling is AVG probably limits bandwidth on this because bandwidth cost big bucks. Not to mention it might intice you to upgrade to the paid version.
February 9th, 2009 at 4:50 am
I don’t agree John. Regardless of whether the product is free or not, it should work.
In defense of AVG Free, I would point out that many of the top commercial security products such as Norton, McAfee and Trend, have a dreadful record in dealing with malware and rapidly evolving security threats.
On balance, I’d go with AVG over those three products any day.
February 15th, 2009 at 1:54 am
Check here for a solution that worked for me on my XP box:
http://sanjaygoel.blogspot.com/2008/12/avg-antivirus-8-doesn-update.html
I ran the update with the files in place, and it failed. I removed the files, ran the update again, and the update went through immediately.
After the new update, new ctf files are in place in this location (avginfoavi.ctf, avginfowin.ctf).
I haven’t found a solution for my Vista box yet……setup seems to be different.
February 15th, 2009 at 2:15 am
Ok, this looks like the official solutions page that also include solution for Vista:
http://free.avg.com/faq.num-1567#faq_1567
PS – thanks to the owner of this website for not forcing the creation of a login/password in order to post. I’ve got too many logins to deal with already…….
February 15th, 2009 at 2:17 am
PPS – if you are having trouble with the official instructions above, make sure you look at the viewing hidden files portion……..
May 7th, 2009 at 8:50 am
I got this fix from the AVG free forum. It worked for me.
Re: AVG 8.5 Free Edition updation problem: Receiving error “connection with update server has failed”
Posted by: avgfan56 (IP Logged)
Date: May 1, 2009 10:21PM
I was fighting with this same problem since upgrading to AVG 8.5 a couple of weeks ago on my Win XP machine. I could not do updates on any of my anti-virus, spy, ad, or malware. I also found out that I could not run regedit, msconfig, or a console window. After searching the net high and low for help, I finally found bleepingcomputers.com and they had the solution in one of their posts regarding the failure of regedit to run. Here’s the link that fixed my update issues:
[www.bleepingcomputer.com]
The key info was in the Apr 22 2009, 10:35 AM and Apr 23 2009, 02:21 AM posts from farbar. To get regedit to run, I had to go to the C:\Windows folder and rename regedit.exe to copy.exe. I then double-clicked copy.exe and the registry editor opens. In the left pane, I navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
I highlight the Drivers32 sub-key. In the right pane under Name there is a value named aux. I looked at the entry for aux and saw that it was not set to wdmaud.drv as required, but in my case was set to ceito.nly. (This could be anything depending on the virus that caused the problem.) I right clicked the aux entry and selected Modify and typed in the Value Data box: wdmaud.drv. I clicked OK and close the registry. After rebooting, I delete the file: C:\WINDOWS\ceito.nly and I found that the reboot had restored the regedit.exe file to its proper location, so I simply deleted the copy.exe I had created.
Regedit, msconfig, and the console window now all work as do all my anti-malware updates including AVG 8.5.
Give this a try and see if it helps you!
May 27th, 2009 at 6:56 am
This Worked for Me too!
Thank You AVGFAN 56! (from the avg forums)
I was fighting with this same problem since upgrading to AVG 8.5 a couple of weeks ago on my Win XP machine. I could not do updates on any of my anti-virus, spy, ad, or malware. I also found out that I could not run regedit, msconfig, or a console window. After searching the net high and low for help, I finally found bleepingcomputers.com and they had the solution in one of their posts regarding the failure of regedit to run. Here’s the link that fixed my update issues:
[www.bleepingcomputer.com]
The key info was in the Apr 22 2009, 10:35 AM and Apr 23 2009, 02:21 AM posts from farbar. To get regedit to run, I had to go to the C:\Windows folder and rename regedit.exe to copy.exe. I then double-clicked copy.exe and the registry editor opens. In the left pane, I navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
I highlight the Drivers32 sub-key. In the right pane under Name there is a value named aux. I looked at the entry for aux and saw that it was not set to wdmaud.drv as required, but in my case was set to ceito.nly. (This could be anything depending on the virus that caused the problem.) I right clicked the aux entry and selected Modify and typed in the Value Data box: wdmaud.drv. I clicked OK and close the registry. After rebooting, I delete the file: C:\WINDOWS\ceito.nly and I found that the reboot had restored the regedit.exe file to its proper location, so I simply deleted the copy.exe I had created.
Regedit, msconfig, and the console window now all work as do all my anti-malware updates including AVG 8.5.
October 26th, 2009 at 8:45 pm
followed avgfan instructions, this time for avg 9.0, same issue with update, nothing wrong with my registry. still unable to update.