IT Queries: Computer problems answered

Since installing Norton Antivirus I can’t access the Internet. I already have a firewall so why is NAV stopping me getting online?

The culprit is the Internet Worm Protection in some versions of  Norton Antivirus. You’ll need to disable this function.

First, open Norton by clicking the Start Button, selecting Programs and Norton Antivirus. If you have a number of Norton Products installed you may have several different Norton folders in your programs list.

In the Norton screen click Options, select Norton Antivirus(this may vary on the version) and on the left pane click Internet Worm Protection.

On the right, turn off the box for Enable Internet Worm Protection or Turn Internet Worm Protection on. Click Okay and exit the program.

When you restart the computer the system will no longer have Internet Worm Protection working and you should be able to access the net.

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