Outlook won’t retain passwords

I am running windows 7 ultimate, and installed office 2003. I use outlook for my emails, but when I connect to myInternet service provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, my password is not retained even though I chose to save the password. Entering the correct password again does not resolve the issue. I have tried deleting that account and redoing it, but I still have the same trouble. Also when some friends sent pictures they come in as attachments rather than on the email. I asked it they pasted onto the email or sent as attachments but they have said that they sent it pasted on the email. Is there is a setting that I must change to fix this?

This is a difficult problem as there’s a number of settings that affect how Windows and Outlook retain passwords. The first thing is to visit the Microsoft Update site and make sure both Windows and Office are updated with the latest patches and service packs. Sometimes you have to repeat the process a number of times so keep visiting the update site until you’re told there are no more critical updates.

Once you’ve fully updated your computer, reboot and see if the problem has gone away. If not, open Outlook, choose Tools from the menu bar and select options . In the Options window, select Security.

In the Security settings, select the Zone Settings box. You’ll be prompted about the fact you’re about to change security settings, click OK.

The box that will then open is the Internet Options windows. Select Local intranet and click the custom level button.

Security Settings – Local Intranet Zone will then appear. Scroll to the bottom of the list to User Authentication and tick the Automatic logon with current user name and password. Click okay until you’re back to Outlook, shut down Outlook and reboot your computer.

On rebooting, you’ll be asked for your password one more time, make sure the Remember this password box is ticked and the problem should go away.

There are a number of other causes for this problem which are more complex or messy, so if the problem continues let us know and we’ll post them.

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    2 Responses to “Outlook won’t retain passwords”

    1. I did all that you have said, and it did not work. After I hit send/receive to get my mail in I still have to put in my password and I always save just incase it magically works.
      I hate microsoft for removing the email program from 7.

    2. Ruth duckworth Says:

      I have followed the above instructions but still have to re-enter my outlook email passwords in each time i open outlook. i have a new HP netbook with windows 7 starter and have installed my outlook 2002 sp3. It worked fine on my xp pc.what can i do next – i have tried trying to create a ne profile and associateing my pst file with it but that hasn’t worked either. I have also change the settings to use same server for incoming and outgoing mail. Help!!!

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