IT Queries: Computer problems answered

Purchased brand new desktop with Windows7 pre-installed, and I am unable to activate the product key the technician and I wrote down, as one  message says it it not genuine. A message in the bottom right hand corner reads “Windows7  Build 7600  This copy of Windows is not genuine”

The system cost was over $2000 from a reputable national chain. No back-up disc included.

To make matters worse, when turned off, next morning I find the console is on again – seems to have a mind of its own.

What can I do as I work full time and have never had such problems with a new computer?

Normally there is a sticker on the side of the computer with the authorisation number. That number should verify the system when it first runs.

In this case, either the wrong number has been put it or the number supplied wasn’t correct.

You’ll have to check with the store you bought it from as this is their problem.

Be careful though, the store’s first reaction will be to refer you either to Microsoft or to the manufacturer of the computer. Given the system has been like this since you’ve bought it, this is the retailer’s problem.

You don’t say if you bought this on a discount as floor or returned stock and it may be that somebody has tampered with the computer before you bought it.

Unfortunately in this case, you’re going to have to stand up against the store. You might want to follow our sister site’s checklist for dealing with disputes. Good luck.

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